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Sunday, 16 December 2012

How to fix Product Information Not Valid error on HP G62-A19SA

I recently replaced the motherboard on an HP G62-A19SA laptop (part number 597674-001). Whilst the new motherboard worked correctly, every time the machine was started an error would appear during POST, and it could not be removed by clearing the CMOS or updating the BIOS. The error stated:

System Board OOA Product Information Not Valid
Product Name
Configuration
Serial number
Product Number
For help go to HP.com/go/techcenter/startup


There is a very useful thread about the problem here:

http://h30499.www3.hp.com/t5/Notebook-PCs-Pavilions-Presario/System-Board-OOA-Product-Information-Not-Valid/td-p/1122449

After a lot of trial and error, I was able to resolve the problem and get rid of the message with the following process:

PART 1: Create a bootable USB memory stick.

  1. Download rufus_v1.2.0.exe from http://rufus.akeo.ie/.
  2. Insert a USB memory stick (make sure it does not contain required data as it will be cleared) and run the rufus_v1.2.0.exe program.
  3. Make sure the correct memory stick is selected under the Device heading
  4. Make sure Quick Format and Create a bootable disk using: are ticked and select MS-DOS from the drop down menu to the right.
  5. Click on Start, acknowledge the warning and click on OK.
  6. Close Rufus by clicking the cross in the top right corner of the window.
Rufus was very useful for creating a bootable memory stick


PART 2: Download and extract the utility for reprogramming the system information in HP laptops.
  1. Download the file HPDU.rar. There are probably various sources for this online but one that I found worked is: Updated linkhttps://sites.google.com/site/wintegrity01/HPDU.rar
  2. Extract the file using WinRar. If this software is not yet installed it can be downloaded from www.rarlabs.com. To extract the file, right click on HPDU.rar and then click on Extract to HPDU\.
  3. Double click on the HPDU folder and if necessary double click on it again. A list of files and folders should appear.
Files extracted from the RAR file


PART 3: Edit a batch file (this was necessary for the G62-A19SA laptop I was working with)

It seems that HP laptops (or at least the motherboards that are installed in) are made by different companies such as Quanta, Compal and Foxconn. These core manufacturers each require a different tool to update the system information that is necessary to get rid of the error. The file NbDmiFit.bat that is supposed to be run to start the process contains a typing error that prevents it running on a Foxconn based machine. As the G62-A19SA is Foxconn based, I had to manually edit this file to make it work:
  1. Right click on NbDmiFit.bat and from the menu that appears, click on Edit.
  2. Alter the line: Set     Foxconn_Uti_Name=HPBFO230.exe so that it reads Set     Foxconn_Uti_Name=HPBFO300.exe
  3. Save and exit the file.
Editing the batch file


PART 4: Copy the files to the memory stick
  1. Use the CTRL + A key combination to highlight all the files in the HPDU folder.
  2. Right click on any of the files, point to Send To and click on the icon for the memory stick (in my case this was drive G).
  3. Remove the memory stick and shut down the HP laptop if it is currently running.


PART 5: Update the information on the laptop and clear the error.
  1. Remove the battery from the laptop and record all the information to be found. This includes all product names, numbers and other codes. These will be required when updating the information using the utility on the memory stick.
  2. Reinsert the battery and insert the memory stick into the laptop before switching it on.
  3. A black DOS screen should appear. If Windows starts the load as normal, the boot order needs to be changed to allow the laptop to start from the memory stick. There is information on how to do this here: http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00364979&lang=en&cc=us&taskId=101&prodSeriesId=4346237&prodTypeId=321957
  4. Once at the DOS prompt, type in nbdmifit.bat and press enter.
  5. Fill in all the information as prompted. If you are missing anything, check the very helpful post by kicker22004 on the HP forum link above (message 11).
After saving and rebooting, the error should now be cleared.

264 comments:

  1. Thank you, thank you, thank you. This solved the problem on my HP 8440p.

    ReplyDelete
    Replies
    1. How you solve this problem plz send me all information bcz my laptop also same problem
      Product information not valid
      My email antulenasir@gmail.com

      Delete
    2. can you help me i have same problem occurs
      product information not valid
      plzz How you solve this problem plz send me all information bcz my laptop also same problem
      email id abbasiarshad65@gmail.com

      Delete
    3. This comment has been removed by the author.

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  2. hi, do you know which utility do i have to use on HP Pavilion G6-1B79DX. I'm stuck :(

    ReplyDelete
    Replies
    1. I don't I'm afraid but I would suggest running nbdmifit.bat from the DOS prompt as described above as this should automatically select the correct utility. Let me know if you can't get to this stage.

      Delete
    2. I have a dv6t-7000. I can't access the BIOS I have about 3 nbdimfit versions, and I get a message with all 3 "this utility can not be executed on this platform. Any suggestions?

      Delete
    3. http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00364979&lang=en&cc=us&taskId=101&prodSeriesId=4346237&prodTypeId=321957 windows defender found a virus in this download ??????

      Delete
    4. http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00364979&lang=en&cc=us&taskId=101&prodSeriesId=4346237&prodTypeId=321957 windows defender found a virus in this download ??????

      Delete
  3. Replies
    1. please i get hp elite book 8460 p and would you mind to tell me how you solved your problem cause used the hpbq193.exe but i can not save file programed thank u for all.

      Delete
    2. hi did u solve yourproblemcause I have the same laptop but I could not solve the problem

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    3. Hi did tou solve the problème i have the same

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  4. wow...thank you...!!! problem 100% solved

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  5. Excellent post! I had been looking for a way to fix this on a client's machine, after a new motherboard install in a G62-340US. Worked flawlessly!

    ReplyDelete
  6. Hello! I have an hp Probook 4540s with the same problem but when I try to follow the above instructions, it gives me a " Vendor Code not support in this package. Unexpect error" message. Can you please help me?

    ReplyDelete
    Replies
    1. Hey! there. did you find any useful post to remedy the above error message: " Vendor Code not support in this package. Unexpect error" message? I am having the same error. thanks :(

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    2. hie please help...am using probook 4540s...seeing same message asvendor code not supported in this package.unexpected error

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    3. did you have this problem solved on your 4540s?

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    4. This comment has been removed by the author.

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    5. i have the same problem
      i have
      NAME:HP PAVILION NOTEBOOK
      MODEL: 15-AB041TU
      HOW TO SOLVE THIS ...PLZZZ HELP ME

      Delete
  7. Thank you so much for your helpful tutorial, I really appreciate your time putting it all together for us to ease our lives! Keep up the good work. It worked on my HP G42 Laptop.

    ReplyDelete
  8. Will this work on my hp elitebook 2740p i replace the bios chip because my sister forget the bios password so i bought a unlock bios chip on eBay, please let me know thank you
    Sauns

    ReplyDelete
  9. Hi, i have the same problem : i got an system information invalid in my hp emitebook 8560w. But i can access window 7 professionnal without any problem.
    is it really necessary to fix this problem like you show in this topic?
    thank you for your reply
    have a good day

    ReplyDelete
  10. I actually enjoyed reading through this posting.Many thanks.

    Hp laptop Service Center in Chennai

    ReplyDelete
  11. OH GODDD ITS WORKED I HAVE PROBOOK 4520s!!!! Solved 100%
    Just open the usb drive press 'p' to change the model number and set the serial number and the product key and everything perfect!!! THX

    ReplyDelete
    Replies
    1. won't work for my probook 4520s. did as described above. can you send a zip or steps to my email? thanks

      Delete
  12. Hello

    Sorry it doesn't save, I fill all but don't save even force with save.

    I've a message : DLP is disable

    anyone already solve that ?

    ReplyDelete
  13. Thanks worked good. To make the usb bootable did not work on a 4gb stick, had to use a 1 gb stick. It is definitely a typo on the batch file for the foxconn mb, I am surprised nobody fixed it yet.

    A good tip is just to snap an image of the numbers on the bottom of the laptop with your phone. It is much easier to read, and you can zoom in to make it larger.

    You might consider making a bootable iso image to make a bootable cd.

    ReplyDelete
  14. I get the following error,

    Can Not set enviorment cariabel 'Foxconn_uti_Name'
    Envoirment Full?
    Invalid switch. - /SetHPVer
    Batchfile null not found

    Can anyone help am usung a HP G62 b27SA

    ReplyDelete
    Replies
    1. same error here bro,,..,.,.,.,
      i am using 8470p

      Delete
    2. I GOT THIS ERROR,

      Can Not set enviorment cariabel 'Foxconn_uti_Name'
      Envoirment Full?
      Can Not set enviorment cariabel 'Foxconn_uti_Name'
      Envoirment Full?
      Vendor code not support in this package
      unexpect error

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    3. Yeah.. had the same error message.. I found out that I formatted the USB stick as Free-DOS when I should've formatted it as MS-DOS, which solved the problem..

      Delete
    4. please has anybody gotten solution for the error?

      Delete
  15. after several dead ends. This was the easiest way to fix the invalid/missing serial number error. You are truly a savior, keep up the good work.

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  16. This does not work on Probook like 6470b and Elite 9470m. Sad still need a working solution. Please advice

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  17. After 2 days of searching. The solution above worked for me on an HP G4. Make sure to read kicker22004's post.

    ReplyDelete
  18. Worked like a charm on my Probook 4730s. Just make sure to write down all the numbers from the bottom, as well as the one from the battery. Thanks a bunch mate!

    ReplyDelete
  19. thanks alot it was much more than helpfull to my job. problem fully solved

    ReplyDelete
  20. which one i choose for compaq presario cq42-227tu please help me

    ReplyDelete
  21. Thank you, thank you, thank you. This solved the problem on my HP g61-4448ca

    ReplyDelete
  22. Basic Menu

    <0> Serial Number = Obviosly your S/N on the back of your laptop

    <1> Notebook Model= Mine was Compaq Presario Cq61 NoteBook PC.......Don't think this really matters

    <2> Guid Number= This one was a B#$%H i had no clue so RANDOM FTW!!

    <3> UUID Number= Select 1 to generate UUID

    <4> SKU Number= It's the Product Number on the bottom Mine was WA985UA#ABA

    <5> CTO Localization Code = ABA

    <6> MAC Address = Agian Random....you can judge or use and get past hitting Enter everytime!

    <7> PCID = Ok under the battery cover there is a Sticker....it might also be on the Motherboard.

    <8> System Board CT # = i left this blank....it's a sticker on the motherboard if you want to fill it in.<not needed

    ReplyDelete
  23. thank you very much sir, you solved problem for my new motherboard

    ReplyDelete
  24. This comment has been removed by the author.

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  25. i have a presario cq57 -229wm and everytime i use it it says your notebook is not supported by this utility check csn for the right utility can someone please help find the right dmifit tool download because hp wants to charge me lke 270 dollars to fix the problem

    ReplyDelete
    Replies
    1. I solved this, you need type "hpbfo300.exe" instead of "nbdmifit.bat" without quotes.Then fill the information:

      (0) Serial Number = S/N on back of laptop
      (1) Notebook Model = model number of back of laptop
      (2) GUID Number = random
      (3) UUID Number = Select 1 to generate UUID
      (4) SKU Number = Product Number (e.g. WA985UA#ABA)
      (5) CTO Localization Code = Last 3 letters (e.g. ABA)
      (6) MAC Address = Random
      (7) PCID = Sticker/ printed on back, under battery or on MOBO. (This may be difficult to find but it’s there and hopefully not burned or rubbed off. I found mine under the battery compartment in really small letters. It looked like this: “PCID: 1234567…”)
      (8) System Board CT # = blank

      Save changes and reboot.

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    2. please, i got "This utility is not for this platform !!" when i typed hpbfo300.exe as against nbdmifit.bat... i will appreciate any useful post... thank you

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    3. i face same prob in my hp elitebook 8740p

      Delete
  26. Hi,
    Thanks Matthew
    I am Jaak (from Eeklo)

    I have posted the URL to this most helpful post at a HP forum because this outline (tutorial?) was spot on.

    It helped fix a CQ61-330SB from this all zero fault.
    I did the 230 to 300 edit..
    I used a valid MAC, and a not so valid MAC (the HWID or manufactor ID is in the first six Chars), and while I KNEW the first six to be incorrect (I had used a Broadcom ID), windows did no longer throw a invalid IP configuration on me in dry runs
    IOW, as long as the first six are valid HWID strings, the next six are pretty much random?

    For finding first valid six
    http://www.coffer.com/mac_find/
    Thanks, Jaak

    Link to post at HP forum
    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Getting-Serial-Number-Not-Found-message-at-boot-When-I-go/m-p/3819846#M200356

    Thanks
    JT

    ReplyDelete
  27. hehe?
    This might have been my first reply to a googleblog, but there were so many ways to "connect" this.

    I preferred forae long ago, then stopped hanging out at many because they tend to steal time.
    But, I still like to reply to something that I know can help a good many other people, and THIS one, Mathew, hit the sweet spot.

    Nothing gets you eternal fame, but tenacity.
    That, and sharing the solution to questions, in the best way possible. W/I, public sharing of expertise and problem solving, usually learning a great deal from the questions you try to answer.
    I did that for at least 18 years, and you helped me ask more.
    I wouldn't mind having you in my friends profile, I think.
    Keeping myself from IM and so on was, after all, caused by the inundation of IM and PM one got while helping in fora.. So I eventually published generic answers to FAQ, and later tried to help by -for instance- open source tools that helped out -quite literally- millions of people setting up windows XP

    Jaak, From Driverpacks did some good there, they still say.
    :-)
    Not to Gloat, but to say that for to know where HW manufactors do things in BIOS and Firmware is one of the smartest thinhs I ever asked questions about, and the answers we derived were really a poor show for so called ISO standardisation (HWIDS duplicated and so on)
    nuff said, or I vent my spleen.

    ReplyDelete
  28. I've a Hp Probook 6555b and I'm still unable to fix the System configuration is invalid any help would be greatly accepted Thanks In advance. I've tried this utility several times and unable to find the PCID number either. Thanks again

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  29. I was able to fix the error message you described, however, I'm still getting the "Warning!! Machine is not in a committed state" message. The model of the laptop I'm using is the HP Elitebook 8460p. Any help would be appreciated! Thanks!

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  30. Still getting "Product Family" invalid?? How do I get rid of this one?

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  31. Thank you so much! This worked great. I was getting the error on just the Product Number, after installing a new system board. FYI - nbdmifit prompts for SKU Number, which is the same thing as Product Number. I also had just the letter "H" in Model and S/N, so updated those as well. No more error! Beautiful.

    ReplyDelete
    Replies
    1. hi,i get this same laptop than you have but when i edit the infos in nbdmifit
      i can not save .so i am wondering how did you solve your problem and thank s formal

      Delete
  32. works on HP 8440p very well and it was so easy, many thanks!

    ReplyDelete
    Replies
    1. him please could you tell me how you did to solve the problem and thank s for all

      Delete
  33. Hello all, we need a little help, We have a Hp Pavilion G6, I have followed the above directions but it does not save to the motherboard. Any suggestions would be greatly appreciated.
    Thank you

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  34. I have an hp pro 3130 mt and cannot find the utility to change machine info in bios. Can anyone help me with this?

    ReplyDelete
  35. It was really very informative and useful post for me specifically as I was just looking for how to fix this on one of my client's machine, after a new motherboard install in a G62-340US. It really helped me and now it works fine and have no issues at all and I do not need to go to any cheap PC repair shop or support center.

    ReplyDelete
  36. It was really very informative and useful post for me specifically as I was just looking for how to fix this on one of my client's machine, after a new motherboard install in a G62-340US. It really helped me and now it works fine and have no issues at all and I do not need to go to any cheap PC repair shop or support center.

    ReplyDelete
  37. I cannot get the error to clear. It's still asking for config ID which I've looked every where trying to figure out how to find it or what exactly it is. I've used the tool to enter the serial number, model type, and product number. What is the product config ID???

    ReplyDelete
    Replies
    1. I am having the same problem. The only error message I was unable to clear was the Product Configuration. It is 16 digit, I tried random numbers and no luck. Help, I really love my G62

      Delete
  38. hi.grate post.but i fill the informations randomly!!! a 3 character name for p/n.
    a 24 character for s/n
    and a 25 character for config/ID. EASY!

    ReplyDelete
  39. Super après plusieur tests de valeur system board ct
    demarrage ok

    ReplyDelete
  40. This works on a dv5-2231nr.
    Thank you!

    ReplyDelete
  41. thanks man it orking on my Compaq Presario CQ61

    ReplyDelete
  42. Thank you so very much for this magic tutorial. it worked perfect on my hp elitebook 8460p

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  43. This comment has been removed by the author.

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  44. this pci work for my intel motherboard g62 0499100000242710000020000

    my fave tech
    get more tips
    get more tips

    ReplyDelete
  45. Very thank bro, it's working good on my laptop HP elitebook 8440p...

    ReplyDelete
    Replies
    1. i have an elitebook 8540p and eveerytime i enter the product number in (vd446av) i choose option 1 to include the p/n in the model strong but after that it says failed to wite sku number. what am i doing wrong?

      Delete
  46. This comment has been removed by the author.

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  47. Hi. I did everything, entered the information, but the product information not valied screen still came up. It's as if the information wasn't saved. Please help me. I have pavilion g6-1b50us

    ReplyDelete
    Replies
    1. same for me, do you have any solution... ?

      Delete
  48. i got the same problem usb ports, sound,internet connections not working any solution?

    ReplyDelete
  49. Very thank bro, it's working good on my laptop HP elitebook 2540p

    ReplyDelete
    Replies
    1. Where did you find ConfigId on 2540P?

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  50. many thank 2 U, it's working on my HP ProBook 4430s ..

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  51. Hi it failed to work on my HP 250 G2. Any idea of how i can determine the motherboard manufacturer? Or what tool can be useful?

    ReplyDelete
  52. Your blog article is really very impressive and well written. Thanks for sharing this wonderful description with us and please keep updating with your thoughts.

    Support for D'link Router | Tech Support for D'link Router

    ReplyDelete
  53. Thanks a ton. It worked for me on cq61.

    ReplyDelete
  54. I have this problem in a cq61 and also the battery is not working properly. Do you think the battery is important to try this fix?

    ReplyDelete
    Replies
    1. I need to replace my battery and everything went well with me, the error doesnt appear no more. I dont think the battery is important for this fix.

      Delete
  55. Hey guys, I have a ProBook 450 G2. I was wondering if there is an updated DMI utility for that one. Thanks in advance. You guys are always a great help.

    ReplyDelete
  56. Moning, I have an hp ProOne 400-g1 and this utility cannot change machine info in bios. Can anyone help me with this?

    ReplyDelete
  57. Awesome, dude! This is the real deal. No more trip to the HP service center.

    ReplyDelete
  58. Didn't work for EliteBook Folio 9480m

    Your notebook is not supported by this utility.
    You should check CSN to find the correct utility for this platform

    Atempting to read system information................
    System Board ID = 0xffff
    Error Reading Model Number
    Error Reading Serial Number

    Please someone help!

    ReplyDelete
    Replies
    1. Also tried: hpbfo300.exe

      This utility is not for this platform !!

      Delete
    2. This comment has been removed by the author.

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    3. Hello. Did u find any solution for this? Thx

      Delete
  59. Hi i´m try this in my hp mini 110-11040la and when i fill the information and press enter, the screen going black and reboot, no information is saved, how fix this?

    ReplyDelete
    Replies
    1. same for me, do you have any solution...?

      Delete
  60. Cannot get this to boot to DOS- using a 2gb USB formatted for MS-DOs

    ReplyDelete
    Replies
    1. Did you try pressing the ESC button when you computer is starting?

      Delete
  61. WHOOP WHOOP!

    This worked perfectly for me! HP Compaq Presario CQ62 Running Windows 7 Home Premium.

    I followed the instructions as written and the error is now gone, which also made my copy of windows genuine again, so I am now upgrading to Windows 10 as I type. No one ever spelled out the instructions on how to do this step by step and I'm so thankful you did.

    FYI - I used a 2 gig USB to complete this task and used Rufus to make it bootable.

    ReplyDelete
  62. I cannot download the hpdu.rar. can anyone provide me. Thanks

    ReplyDelete
    Replies
    1. Je suis dans le meme cas, le lien ne fonctionne plus, et en chercha,t sur le net, je ne trouve rien...

      Delete
    2. This comment has been removed by the author.

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    3. Le voilà, je l'ai renommé, j'ai l'impression que HP n'aime pas le voir traîner, vu qu'il font payer ce genre de procédure, en principe.

      Here it is, I just renamed it, HP doesn't seem to have this file wandering the web, given that they charge for that kind of process !

      http://s000.tinyupload.com/index.php?file_id=85278674072353220524

      Delete
    4. Hello Max,

      Merci pour le lien du HPDU !

      Après le lancement du nbdmifit.bat le DOS affiche l'erreur "Can Not set environment cariable 'Foxconn_uti_Name'
      Environment Full? "

      Je peux tout de même poursuivre, notament la saisie de quelques infos produit.
      Le DOS termine par "succesfully changed, press any keys to continue" mais il m'est impossible de sauvegarder.

      Tu aurais une idée d'où vient le PB ?

      Merci par avance de ta réponse, et encore plus si tu parviens à éclairer ma lanterne !

      x

      Delete
  63. Can some one please provide link to download HPDU.rar file

    ReplyDelete
  64. Success on a 4530s, took the HPDU from MaX above (thanks), and just ran NbDmiFit.bat with no options, pressed P and then entered the details. I guessed a few and entered 00000000000000 for the 14 digit , now it no longer complains when starting

    ReplyDelete
    Replies
    1. Hello sir !

      I'm running a probook 4520s and despites following every steps i just cant get rid of the error code:

      "Can Not set enviroment cariable 'Foxconn_uti_Name'
      Environment Full? "

      The BUC allows me to enter few infos (PN, SN and PCID) and ends up with a "succes" notification following by "Press any keys to continue"... But pressing any keys leads me nowhere. In fact, it's just adding a line to the DOS.

      So my questions are:
      - Am i fucked up ?
      - Did you changed the nbdmifit.bat file from HPBFO230 to match the HPBFO300.exe ?
      - How do you Save the config in the DOS ?

      I'm comming up to you as the 4530s is pretty close in term of structure from the 4520s.

      Thank you in advance for your consideration adn your reply.

      With best regards,

      Delete
    2. http://rufus.akeo.ie/
      Download this utility and on "create a bootable disk using" choose MS-DOS type, DO NOT CHOOSE Free Dos, choose MS-DOS and then it will work..
      Bloody free dos...

      Delete
  65. Does anyone know how to unlock the descriptor on 2740p elite book a/

    ReplyDelete
  66. I get error # 7! when it exits I figured out how to unlock discriptor for 2740p laptop it is holding left right and windows key and then power it on

    ReplyDelete
  67. I was wondering if this would work on a replacement Wi-Fi card.

    ReplyDelete
  68. Parfait, le lien fonctionne et sa a fonctionné sur mon Hp Probook 6460b.
    Les information sur le produit on disparue juste en remplacent une RAM.
    Voilà Merci encore

    :)

    ReplyDelete
    Replies
    1. Hello Razor,

      Je lis que tu as réussis ta config !
      Pour ma part, je bloqe encore un peu, pourrais-tu m'aider ?

      Après le lancement du nbdmifit.bat le DOS affiche l'erreur "Can Not set environment cariable 'Foxconn_uti_Name'
      Environment Full? "

      Je peux tout de même poursuivre, notament la saisie de quelques infos produit.
      Le DOS termine par "succesfully changed, press any keys to continue" mais il m'est impossible de sauvegarder ou de continuer.
      Après reboot, l'erreur SB004 est toujours là.

      Tu aurais une idée d'où vient le PB ?

      Merci par avance de ta réponse, et encore plus si tu parviens à éclairer ma lanterne !

      x

      Delete
  69. Error on my elite book 8440p, can not set environment variable 'FOXCONN_UTI_NAME'

    please help me to solved this problem...

    ReplyDelete
    Replies
    1. Hello Ari Sugi,
      Did you find a sollution to your pb ? I got the same kind here, so I had to try with another utility (windows98 instead). Removes the Foxconn error but still no success in booting properly.

      Best,

      Delete
    2. The answer to that is change your bootable usb to MS-DOS bootable. Most people accidentally do free-DOS bootable because that is the default.

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    3. Scott, could not find this option in the RUFUS. There is only FreeDOS. Any thoughts?

      Delete
  70. This comment has been removed by the author.

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  71. Dear everyone,
    I found only Serial Number of my laptop. But other parameters (Product Number, Notbook model..), do they important when I re-fill into my bios?
    Thank in advance.

    ReplyDelete
  72. Well I did everything as instructed, when i click on P to program the info it says error reading serial # and error reading product # even though it gives me the UUID number

    ReplyDelete
    Replies
    1. Here is what I get when I run it:

      Atempting to read system information................
      System Board ID = 0xffff
      Error Reading Model Number
      Error Reading Serial Number

      Doesn't matter what option I choose

      Delete
    2. Hi Scott,

      What are your system info ? (Access it from the BIOS Options) Are the P/N and S/N already registered ?

      Best,

      Delete
    3. no matter what i chose - i cane get to that menu

      Delete
  73. I'm stiil cann't.... WRITE SKU ERROR

    ReplyDelete
  74. is not in committed state error me sale en una elitebook 8560p ya se quito todo menos ese error... espero me puedan ayudar

    ReplyDelete
  75. I got a probook 6540b, installed the latest BIOS F60 or something) from the hp website and also got stuck with this error.
    I followed the instructions above and started the tool "HPSET14b.EXE" because that was the only one working from that HPDU collection. But I also have that error saying "WRITE SKU ERROR" so I can't update the needed information.

    I initially decided to flash the BIOS because standby wasn't working and it actually fixed the problem. But it's kind of ridiculous that only hp (that means spending money) can help now?!

    ReplyDelete
    Replies
    1. hi ,i get the same error message can not write sky number so if you find any solution please could you inform me and if i find any solution i will inform you thank you for all

      Delete
  76. I HAVE A HP ENVY 17 TOUCHSMART NOTEBOOK AND CHNGE PRODACT MODEL AND SRIAL AND THAT APP NOT WORKING FOR ME PLEASE CAN HELP ME TO FIX IT ???

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
  77. I have an HP Pavilion DV6t-7000 model and I keep getting the message " This utility is for pavilion and presario notebooks only"
    Any ideas?

    ReplyDelete
  78. This comment has been removed by the author.

    ReplyDelete
  79. Hi, thank you
    works on a dv5-2246la (error started: replacement by a new mother board)
    Hola gracias se corrigio el error al correr aplicación e introducir datos faltantes en lap dv5-2246la, el error comenzo a salir cuando se cambio por tarjeta madre nueva.

    ReplyDelete
  80. nothing worked, always got an error lik this
    "This utility can NOT be executed on this platform. Please check other version utility again."
    i found this
    http://ulozto.net/x3NiBTU8/nbdmifit-1-19-zip
    and it worked perfectly for my HP Folio 13

    ReplyDelete
  81. Same problem here.
    after update BIOS, all is lost.
    WRITE SKU ERROR
    Tried few versions and tried other tools.
    Called HP and ask for 200 Euro. LOL

    ReplyDelete
  82. thanks and i am looking HP 2570p DMI tool for fix invalid.information page
    laser printer reviews

    ReplyDelete
  83. i have found the DMI update tool but i dont able to change serial number

    ReplyDelete
  84. Call 'REPAIR ALL PC' 1888-313-7359 to find technical support for your PC. We fix computers online while you watch. No-Fix No-Fee, Cost effective Repairs and upgrades on all brands of PC's and Laptops.

    ReplyDelete
  85. Tried on a HP Pavilion g6-2368ca and would not work.
    Error: "This utility can NOT be executed on this platform. Please check other version utility again."

    Been looking for a solution all afternoon. All this effort just from replacing a motherboard. Are these companies nuts? Do they really think this is better, or are they just after more of our money?
    The same issue will pop up with pretty much any UEFI-type BIOS computer where the serial number information has been removed from the BIOS. The problem is that, if you are not an authorized servicer, they won't give you the app and want to charge you to do this five minutes of work at about $1000 an hour. ($200 for five minutes work). Glad this is for a customer and not my computer. Of course, I would never purchase an HP computer in the first place.
    Oh well, back to the google grind....thanks anyway though.

    ReplyDelete
  86. Hi, I have the same problem:
    System Board OOA Product Information Not Valid
    Product Name
    Configuration
    Serial number
    Product Number
    For help go to HP.com/go/techcenter/startup

    but in an HP Elitepad 900 with system bios date 04/11/2013

    it does not run at all, please help!

    ReplyDelete
  87. Search expert computer and laptop repair services, spyware removal, computer upgrade, and software installation services. Here 'Repair All Pc LLC' Feel free to call on our tollfree number 1888-313-7359.

    ReplyDelete
  88. This comment has been removed by the author.

    ReplyDelete
  89. TRIED ON HP ELITEBOOK 2560P AND WOULD NOT WORK.
    ERROR: failed to write SKU number

    ERROR: failed to write model name

    NO MATTER WHAT NUMBER YOU USE, YOU STILL GET SAME ERROR.

    HAVE FLASHED THE BIOS TO LATEST F62.REV A. BESIDES IT STILL GIVES THAT SAME ERROR. ANY HELP

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
    2. same error here..i have 8460p hp elitebook. please hel

      Delete
  90. You can scan and repair Windows with system tools for toll free line +1888-313-7359. Repair All Pc LLC make your computer run faster and with no errors.

    ReplyDelete
  91. Thank you very much for the solution given here. It solved the problem of my HP G60-535DX.

    ReplyDelete
  92. Laptop and desktop computers often need fixing. Call 1888-313-7359 "Repair All Pc llc" for looking to fix your computer, you can trust us to take care of all your needs.

    ReplyDelete
  93. I am using HP laptop since 1 year but from some day i get some error message on it. After searching on Internet i found this site very helpful. Click Here

    ReplyDelete
  94. As instructed above "HPDU" tool fixed this issue in G42 laptop. Thank you very much !

    ReplyDelete
  95. TollFree +1(855)837-9965! Repair All PC, LLC in Cleveland Ohio. Our Microsoft certified professionals & System Engineers which provide Best Tools and Expert Solutions to all you issues on repairallpc.net

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  96. I havent any word to appreciate this post.....Really i am impressed from this post....the person who create this post it was a great human..thanks for shared this with us.

    Setup HP Envy 4520

    ReplyDelete
  97. Every other things work except PCID. I used the PICD seen at the battery compactment but i got invalid error. Does it mean that the new MOBO has a its own PICD. If yes, how can have access to it. Thanks

    ReplyDelete
  98. ...worked like a charm for my Compaq Presario CQ60

    ReplyDelete
  99. here's a link to the CD ISO version.

    The CD ISO file:
    https://drive.google.com/drive/folders
    /0B5ErypAfvfl9LTY5ZDJhcWEyMkk

    The above link should all be entered together on one line--no spaces

    ReplyDelete
  100. i use this method and do not work for NTB HP 625 please help

    ReplyDelete
  101. Thank you! It worked for me, i'm using Hp Probook 6360b.

    ReplyDelete
  102. It worked perfectly for Hp Elitebook 2560p. Thanks a lot

    ReplyDelete
  103. ndbmifit.bat
    cannot set environment variable foxconn_uti_name environment full

    hpbfo300.exe
    this utility is not for this platform

    i have a Zbook

    ReplyDelete
  104. i have hp 450 g2 i need help this whay not work on mt lap top

    ReplyDelete
  105. i have hp compaq presario cq42....sm problem at the startup..plz resolve fr this...plz...my email address is ::
    bibhudash2000@gmail.com

    ReplyDelete
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  109. Your post is very useful can you please help me with the driver download link, the patch related to printer installation is missing in my system

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  112. Dears please,
    I have HP spectre, I followed everything as it is written here, but when I try to boot from USB flash, it is just a black screen and never shows anything else. I waited for so long, it never worked, any help please ?

    ReplyDelete
  113. Nice information thanks for sharing it..!it will be helpful for people searching this kind of information..

    123.hp.com/setup

    ReplyDelete
  114. Hello could you help me?

    TRIED ON HP ELITEBOOK 2560P AND WOULD NOT WORK.
    ERROR: failed to write SKU number

    ERROR: failed to write model name

    NO MATTER WHAT NUMBER YOU USE, YOU STILL GET SAME ERROR.

    ReplyDelete
    Replies
    1. same here. did you ever find a fix? i am at a loss :(

      Delete
  115. Thanks for providing recent updates regarding the concern, I look forward to read more.
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  116. Nice information...you blog...
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  120. Tried on an HP stream 11, can't get windows to boot from the USB, the link provided in the main blog post doesn't work, just goes back to the hp support page

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  122. Very good points regarding laptop motherboard service. Motherboard and chip level service are very hard but once you get experienced in laptop service it becomes easy as time goes on.

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  123. Motherboard servicing is very difficult and needs lots of experience. Your blog is very useful and has lots of points regarding motherboard service. Keep writing more on other issues also. Thanks.

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  127. i have an elitebook 8540p and everytime i enter the product number in (vd446av) i choose option 1 to include the p/n in the model strong but after that it says failed to wite sku number. what am i doing wrong?

    ReplyDelete
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  129. Good post with lots of details. Motherboard issues can totally off your pc. We are into computer service and blog posts like these are very useful for technicians like us. Thank you so much.

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  130. E.On has admitted to losing 200,000 British customers this year, adding that energy price hikes did not help shield its British business from the effects of “fierce” competition, tough regulation and the Brexit-hit pound.

    The German energy firm’s finance chief Marc Spieker said he could not go into details about the total number of UK customers compared with the start of the year, but assured that its base has since stabilised.

    “We’ve got a loss of about 200,000 customers but I have to stress that that is a development that concerns especially the first quarter. And in the course of the second quarter, we were able to stabilise those figures,” Mr Spieker said, according to an English translation.

    But E.On – which hiked its standard variable dual fuel prices by an average of 8.8% from April 26 – said that the stemming of customer losses did not make up for challenging market conditions in Britain.

    “In the UK, the price increase instituted in April and the stabilisation of customer numbers in the start of the year were not enough to offset the negative impact of persistently fierce competition, regulatory challenges and adverse exchange rate effects,” the finance chief said.

    In the first nine months of the financial year, Mr Spieker said that UK earnings dropped by around 80 million euros (£70.9 million).

    ReplyDelete
  131. Naparima Member of Parliament Rodney Charles says Prime Minister Dr Keith Rowley needs to tell the nation what is the Government's plan of dealing with the threat of terrorist acts by returning terrorists.

    Charles said Rowley's inability to develop concrete policies to deal with home grown terrorism, including the issue of returning terrorists, has once again led to him resorting to spinning untruths and blaming the UNC for his Government's many failings on the crime and terrorism fronts.

    “Dr. Rowley again falsely blamed the Opposition for tarnishing our image abroad when we questioned in Parliament his government's shortcomings on crime and terrorism. Last Friday in San Fernando he said the Opposition in Parliament told the world that we are a nest of ISIS and we're creating Muslims extremists and jihadists.”

    Charles said while there have been several international news reports with respect to the threat to Trinidad and Tobago from returning terrorists, no member of the Opposition is quoted as a source.

    “The UK Express of 25th October 2017 warned that ISIS is training our jihadists to target, on their return, tourism hotspots and westerners in the region, and further reported that when quizzed over the risk of jihadis returning at a recent Caricom Counter-Terrorism Strategy conference in Port of Spain, Minister of National Security Edmund Dillon replied: "It is not a matter of 'if' but 'when'….”

    He said that same article also quoted former US Ambassador John Estrada as describing the islands as the terror group's "unthinking seedbed”, and telling the New York Times: "Per capita, Trinidad has the greatest number of foreign fighters from the Western Hemisphere who have joined the Islamic State."

    “The UK Sun warned that “fears are growing that Trinidad and Tobago could face a new wave of terror attacks from returning ISIS jihadis” and that we have “the highest rate of ISIS foreign recruitment in the Western hemisphere, while Jihad Watch reported that 'fears are growing that Western holidaymakers will be targeted in terror attacks by depraved terrorists who have travelled back to Trinidad and Tobago from the beaten caliphate.”

    ReplyDelete
  132. A man suspected of killing eight people and injuring at least 11 more in a truck attack in New York left a note pledging allegiance to Islamic State, US media has reported.

    Officials have said they discovered the note, which one official said was written in a foreign language, in the truck which Sayfullo Habibullaevic Saipov allegedly drove through a busy Manhattan cycle route on Tuesday afternoon.

    The 29-year-old reportedly drove 14 blocks before crashing into a school bus and jumping from the rented truck with two replica guns.

    US media reported the suspected shouted “Allahu Akbar” – Arabic for “God is greatest” after getting out of the vehicle.

    He was then shot in the abdomen by police and is expected to survive after undergoing surgery.

    Authorities speaking under anonymity have revealed that Saipov, who worked as a truck and Uber driver, was an Uzbekistan national who entered the US legally in 2010. He had lived in Tampa, Florida, and New Jersey.

    Family friend, Dilnoza Abdusamatova, told the Cincinnatti Enquirer that he was a “really calm” person who “wouldn’t go to parties or anything.”

    “He only used to come home and rest and leave and go back to work,” he said.

    Of the eight people killed in the attack, the majority are foreign nationals, with five belonging to the same group from the Argentinian city of Rosario.

    The friends were visiting New York as part of a 30th-anniversary school reunion when they were killed, the country’s foreign ministry said.

    ReplyDelete
  133. Tribal fighting'
    BBC security correspondent Frank Gardner told BBC Radio 4's Today programme: "We've had a second sighting of him now.
    "Tribal chiefs in the area that he went missing say that he has been sighted near an airstrip, that he's okay, that his health is fine, that he's requesting rescue.
    "It's always possible that they could have made a mistake, but I'm not aware of any other 57-year-old lanky British explorers that have gone missing in that area, so let's hope that it isn't a false glimmer of hope. But I think he's going to be okay."
    Our correspondent said Mr Allen was marooned in a remote part of Papua New Guinea that was only accessible by air, after the road bridges were cut due to tribal fighting.
    "Urgent efforts are now under way to try and airlift him out as soon as possible in case fighting erupts around him," he said.
    Mr Allen's older sister, Katie Pestille, had said it was "out of character" for him to miss his scheduled flight out of Papua New Guinea to Hong Kong.

    ReplyDelete